FAQ

Monk fruit isn't your typical fruit because it's actually a member of the gourd family. This unique fruit is round, greenish-brown in color, and grows on perennial vines. Monk fruit is only grown in the mountains of China and Thailand, so it is well known and widely used in Asian countries. People call it 'The Immortals Fruit' because they found and use it to sweeten teas and elixirs. Although monk fruit has been used for centuries, the Food and Drug Administration (FDA) just approved it as a sweetener in 2010.

Lakanto's monk fruit is cultivated near the scenic town of Guilin which is nestled in the breathtaking Karst Mountains in Southern China.

A sect of Buddhist monks, known as the Louhan have been cultivating luo han guo (also known as monk fruit) for eight centuries. The monks called it 'The Immortals Fruit' because they found that by using it to sweeten teas and elixirs, they had an abundance of energy and lived longer and healthier lives. Although monk fruit has been used for centuries, the Food and Drug Administration (FDA) just approved it as a sweetener in 2010.

Unlike most fruits whose sweetness comes from fructose and glucose, monk fruit's sweetness comes from antioxidants called mogrosides. Monk fruit is the best natural sugar substitute because it has zero calories, zero carbs, zero side effects, and it won’t raise blood glucose levels.

Erythritol is a sugar alcohol naturally found in grapes, pears, mushrooms, soy sauce, cheese, wine, beer and corn. It has been part of the human diet for thousands of years. Erythritol is different from other sugar alcohols because it is made from non-GMO corn which has been fermented. Erythritol causes less digestive stress than other sugar alcohols because it is absorbed into the bloodstream and excreted in the urine, instead of going through the colon for excretion. As a result there are also zero calories.

Allulose is another low-calorie, all-natural sugar substitute. It is a monosaccharide, meaning it’s a simple sugar that metabolizes in your body just like regular sugar. Allulose also has a very similar taste and texture to traditional sugar. What makes allulose so incredible is that it is much lower in calories and doesn’t raise blood sugar levels like traditional sugar. While many sugar replacements are synthetic, allulose can be found easily in nature. It's in wheat, figs, raisins, maple syrup, and more. Our Monkfruit Sweetener with Allulose is made using monk fruit, allulose, and nothing else.

Although we are not currently pursuing organic certification on our products, it is our top priority to make sure there are no pesticides used in the production of Lakanto Monkfruit Sweetener. We work closely with our growers and suppliers to ensure growing conditions meet Lakanto's high standards.

None of Lakanto's products contain gluten. We do not put the Gluten-Free Certified seal on all of our products because they are inherently gluten-free (i.e. monk fruit, syrup, chocolate).

Lakanto products are not made with: Wheat, Dairy, Egg, Fish, Gluten, or Sesame. The following products have tree nuts, peanuts and soy in the same manufacturing plants and are present in other products manufactured on the same line: Plain, Almond, and Nib Chocolate Bars.. Almonds (tree nuts) are present in Almond Chocolate Bars, Cinnamon Almond Granola, Chocolate Crunch Granola, Berry Crunch Granola, Chocolate Covered Almonds, Double Chocolate Cookie Mix, Banana Nut Muffin & Bread mix, Sugar Cookie Mix, Blueberry Muffin Mix, Chocolate Chip Cookie Mix, Lemon Poppy Seed Muffin Mix, Pancake and Baking Mix, Double Chocolate Muffin Mix and our Almond Butter. Peanuts are present in our Peanut Butter Powder, Peanutbutter Spread and Peanut Butter Cups. Our Sunflower cups are made on shared equipment and may contain traces of peanuts.

Lakanto uses the following natural flavors in our products: licorice, vanilla, and citrus. Our proprietary, plant-based formula is MSG and soy-free.

Cultured Dextrose is a natural food additive we use as a preservative to inhibit the growth of mold and other unwanted bacteria. It is completely harmless and will not affect any diets or blood sugar levels.

Our vegetable fibers come from both corn and tapioca, and are approved by the Non-GMO Verification Project.

In order to create a healthy, high-quality product that doesn't contain gluten, we decided to use fiber in some of our chocolate and baked goods. Sugarcane Fiber is used commercially to make bread and other baked goods because it has a smooth texture and feel that is very similar to fat. Sugarcane fiber is a soluble fiber, which is very good for the body. It not only promotes intestinal regularity, but it slows down the digestion rate of carbohydrates and stabilizes blood sugar.

Lakanto® is safe for people with corn intolerance, sensitivities, or allergies because it does not contain corn proteins that can trigger allergic reactions. Corn proteins are eliminated during the fermentation process used to create erythritol. For specific health concerns, we recommend you contact your primary practitioner.

Lakanto products do not contain genetically engineered ingredients. The Non-GMO seal appears on the majority of our products. If you do not see the Non-GMO seal on the product's packaging, that means that it is still going through the verification process.

While we will not be able to provide our exact percentage ratio, as this is a proprietary formulation, please consider the following information: Erythritol has sweetness strength of 60-70% of sugar. The monk fruit​ constitutes about 20-40% of the sweetness.

Net carbs are the carbohydrates in food which your body digests and uses for energy. Net carbs only count starches and sugars because most other types of carbohydrates have no energy value or impact on your blood sugars, so you don't count them towards your daily carbohydrate limit. To calculate net carbs, take a food's total carbohydrate count and subtract: Sugar Alcohols like erythritol, because your body doesn't digest them. Fiber, which is a type of carbohydrate our bodies don't break down, so it passes through our digestive tract unchanged. Take Lakanto Maple Flavored Syrup for example. The total carbohydrate count is 9g. You would subtract the dietary fiber count (3g) and the sugar alcohol count (5g) leaving the net carb total at 1g.

Can I modify or cancel my order after placing it?

Once an order is confirmed, modifications or cancellations
are generally not accepted (including products, quantities, or delivery
address).

If you notice any information that needs to be updated, please contact our
Customer Service Team as soon as possible. We will do our best to assist
depending on the order processing status, but changes cannot be guaranteed.

When will I receive my order?

Orders are typically processed and shipped within 1–2
business days.

After shipment, delivery usually takes 1–3 business days, depending on the
delivery location and courier arrangements.

For more details, please refer to our Delivery Arrangement page.

How is the shipping fee calculated?

Orders of HK$300 or above qualify for free shipping.
For orders below HK$300, a shipping fee of HK$30 will apply.

For more details, please refer to our Delivery Arrangement page.