Terms of Service
Last Updated: 1 April 2026
Storewide sales cannot be used to purchase gift cards, in conjunction with promotions, discounts, or other coupons, while supplies last.
Deals cannot be used to purchase gift cards, in conjunction with promotions, discounts, or other coupons. Unless otherwise stated, product is limited to one per customer while supplies last.
Below are our terms of service for Lakanto.hk. If you have other questions, please visit our FAQ page or contact support.
You may make purchases on the Site as a guest or as a registered user. By placing an order or creating an account, you confirm that you are 18 years of age or above and capable of entering a legally binding contract. We are entitled to rely on this confirmation.
Overview
This website is operated by Lakanto. Throughout the site, the terms “we”, “us”, and “our” refer to Lakanto. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time. Your content (excluding payment information) may be transferred unencrypted over various networks and may involve changes to conform and adapt to technical requirements. Payment information is always encrypted by our third‑party payment service providers.
Accuracy, Completeness and Timeliness of Information
We strive to ensure that information on the site (including product descriptions, ingredients, nutrition, pricing, promotions, and availability) is accurate, complete, and current; however, errors may occur. We may correct any errors, inaccuracies, or omissions at any time without prior notice and may cancel orders affected by such errors.
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications To the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice at any time.
Products Or Services
Certain products or services may be available exclusively online through the website and may have limited quantities. We reserve the right to limit sales, refuse quantities, or discontinue any product at any time.
Billing And Account Information
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site so that we can complete your transactions and contact you as needed.
Returns and Refunds
Please refer to our Returns & Refunds Policy, which forms part of these Terms. It explains eligibility, time windows, and procedures for defective/incorrect items.
Optional Tools
We may provide you with access to third‑party tools which we neither monitor nor control. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or representations. Use of optional tools is entirely at your own risk and discretion.
Third‑Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third‑party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not warrant and will not have any liability or responsibility for any third‑party materials or websites. Use of third‑party websites is entirely at your own risk.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. We provide a Personal Information Collection Statement (PICS) at or before the point of personal data collection and conduct direct marketing only with your prior, explicit consent.
User Comments, Feedback And Other Submissions
If you send submissions (e.g., ideas, suggestions, reviews, or other materials), you agree that we may edit, copy, publish, distribute, translate, and otherwise use them in any medium, and that we have no obligation to maintain them in confidence, pay compensation, or respond. We may monitor, edit, or remove content that we determine to be unlawful, offensive, infringing, or misleading.
Intellectual Property
All content on this site, including but not limited to text, images, graphics, logos, product designs, packaging designs, icons, videos, and trademarks, is the property of Lakanto and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on this Site, except for your personal, non‑commercial use.
Trademarks
All trademarks, service marks, trade names, and brand elements (including the “Lakanto” name and logo) used on the site are owned by Lakanto. Nothing in these Terms grants you any right or license to use these trademarks without our prior written permission.
Prohibited Uses
You are prohibited from using the site or its content for any unlawful, infringing, fraudulent, harassing, malicious, or security‑circumventing activity.
Copyright Infringement
If you believe that any content on the Site infringes your copyright, please contact us with the following information:
1) A description of the copyrighted work you claim has been infringed;
2) The exact location of the allegedly infringing material on the site;
3) Your name, contact information, and a statement confirming you are the copyright owner or authorized to act on their behalf.
We reserve the right to remove any content alleged to infringe intellectual property rights and to terminate accounts of repeat infringers where applicable.
Allergen Disclaimer
All products are sold as packaged and labelled by the manufacturer. You are responsible for reviewing all ingredients, allergens, and nutrition information before consumption. Any health‑related information provided on the site is for general reference only and is not medical advice.
Limitation Of Liability
We will always do our best to ensure your order arrives in good condition. If issues arise, our responsibility is limited to replacing the affected product or refunding the amount you paid for it. We are not responsible for any losses that are not directly caused by our actions. Our total liability for any claim related to your purchase or use of our products shall not exceed the amount you paid for the order giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Lakanto and our affiliates, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand arising out of your breach of these Terms or violation of any law or third‑party rights.
Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions will continue in full force and effect.
Termination
These Terms are effective unless and until terminated by either you or us. If we suspect that you have failed to comply with any term, we may terminate your access to the Service at any time without notice.
Entire Agreement
These Terms and any policies posted by us on the site (including the Privacy Policy and Returns & Refunds Policy) constitute the entire agreement between you and us and govern your use of the Service.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China (“Hong Kong”), as if the Terms and Conditions were a contract wholly entered into and wholly performed within Hong Kong. The courts of Hong Kong have non‑exclusive jurisdiction.
All disputes, controversies or differences which may arise between the Parties out of, in relation to or in connection with this Agreement shall be finally settled by arbitration. The Arbitration shall be held in Hong Kong pursuant to the Commercial Arbitration Rules of the Hong Kong Arbitration Tribunal. The award rendered by the arbitrator(s) shall be final and binding upon both Parties.
Changes To Terms
We may update these Terms from time to time by posting a new version on this page. Your continued use of the site constitutes acceptance of the changes.
Questions about the Terms of Service should be sent to us at online@lakanto.hk.